Returns

We do not accept returns for change of mind or because you no longer wish to keep the products, except when required by law.

If your package is lost, stolen, damaged, or if products are missing, contact our team for a free replacement.

Free replacement

We will arrange a new shipment free of charge in the following cases:

• Your package is lost or stolen.
• Some products arrived damaged.
• Some products are missing from your package.

In the event of damaged or missing products, we will replace the affected items. The replacement products and their delivery are completely free of charge.

How to report a problem

Contact our team from the Contact Us page by providing your order number and describing the problem encountered.

For damaged or missing items, please include photos of the package, its shipping label, and the items received. Keep the packaging while your claim is being processed.

Our team verifies the information and arranges a new shipment. Tracking information will be provided to you after dispatch.

Exclusions from the reshipment guarantee

Our free reshipment guarantee does not cover refused or unclaimed packages, nor delivery failures due to an incorrect address provided when ordering.

Carefully check your delivery details and consult the tracking information to receive or collect your package.

Refunds and consumer rights

For delivery issues covered by our guarantee, we offer a free replacement. This policy does not limit your statutory rights, including any applicable rights to product returns or refunds.

Need help?

Contact our team and provide your order number so we can investigate your delivery issue.