Customer service
- From 9 a.m. to 6 p.m.
Telegram
@hilmastore
+73 099 321 312
contact@hilmastore.eu
Write to us
Frequently Asked Questions
Find the answers to the most frequently asked questions.
We send payment links manually, usually within minutes to hours on business days. Orders placed outside of business hours are typically processed the following morning. Processing continues over the weekend, though sometimes with longer delays.
The status is manually updated within 24 hours of payment confirmation. Order preparation typically begins before this update.
Your order is usually shipped within 24 to 48 hours after payment is received and confirmed. Delivery within mainland France (excluding Corsica) then takes 3 to 6 days. If you still haven’t received anything three weeks after shipment, please contact us with your order number.
Before shipping, contact us to change your address. After shipping with DPD, check your parcel tracking for any modification options offered by the carrier. You can also contact DPD directly.
Contact us with your order number. We will open an investigation with the carrier. In case of loss or theft of the package, we will reship it free of charge.
Contact us, specifying your order number and attaching photos of the items received and the packaging. We will send you the missing items or replace any incorrect or damaged items at no extra cost.